Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success.

Key Responsibilities

• Scale the Customer Success function, including team buildout and strategies for driving product usage
• Recruit, hire, onboard, and coach new Customer Success Managers and specialists
• Develop and execute strategic plans to onboard key accounts and evangelize the company's enablement platform

Required Qualifications

• 15+ years of formal Customer Success experience, with 5+ years in a leadership capacity
• History of working with founders or CEOs to scale Customer Success functions
• Proven track record of achieving high Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Experience building Customer Success teams for new products requiring market education
• Strong ability to navigate complex, multi-stakeholder dynamics