Vice President of Customer Success

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Scale the Customer Success function including team buildout and strategies for driving usage and success
• Recruit, hire, onboard, and coach new Customer Success Managers and implementation specialists
• Develop and execute strategic plans to onboard key accounts to innovative products

Required Qualifications

• 15+ years of formal Customer Success experience with 5+ years in a leadership capacity
• Proven track record of achieving high Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Minimum 5 years of experience as a Customer Success Manager or leader in a startup or high-growth technology company
• Experience building Customer Success teams for new products requiring market education
• Strong experience in navigating complex, multi-stakeholder dynamics