Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success.

Key Responsibilities

• Develop and implement a customer success strategy focused on value realization and growth
• Lead and mentor a high-performing team while fostering a culture of accountability and customer-centricity
• Drive engagement strategies to reduce churn and enhance customer advocacy through data-informed decision-making

Qualifications

• 12+ years of experience in SaaS customer success or professional services leadership
• Minimum of 5 years in a senior executive role managing regional or global customer success organizations
• Proven track record of driving renewals and expansion in a B2B SaaS environment
• Deep knowledge of customer success best practices and digital engagement models
• MBA or advanced degree preferred