Vice President of Customer Success

Job Summary

A company is looking for a VP of Customer Success to lead the strategy and execution of its post-sales organization.

Key Responsibilities

• Transform the Account Management team for scalability and revenue optimization, implementing AI-driven workflows
• Architect a comprehensive plan for driving Net Revenue Retention (NRR) through upsell and expansion initiatives
• Recruit and develop a high-performing team while integrating Customer Success with other departments

Required Qualifications

• Proven experience in customer success leadership roles
• Strong background in driving revenue growth and customer retention strategies
• Experience in team transformation and organizational design
• Ability to work cross-functionally with Sales, Marketing, and Product teams
• Familiarity with CRM and Customer Success platforms