Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success.

Key Responsibilities

• Lead the customer lifecycle strategy, ensuring seamless transitions from sales to implementation
• Drive customer retention and revenue growth through effective engagement and expansion strategies
• Build and develop a high-performing Customer Success organization to enhance customer experiences

Required Qualifications, Training, and Education

• Bachelor's degree in Business, Telecommunications, IT, or related field
• 10+ years of experience in the telecommunications industry
• 10+ years of leadership experience in Customer Success or related roles
• Proven success in managing recurring revenue portfolios
• Experience with CRM and customer lifecycle platforms