Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success.

Key Responsibilities

• Drive adoption of the Order Engine and protect revenue through proactive customer engagement and risk management
• Build scalable systems and team infrastructure for customer success, ensuring a consistent and measurable customer experience
• Lead cross-functional collaboration with Sales, Product, and Marketing to enhance customer advocacy and operational excellence

Required Qualifications

• 10+ years of experience in customer-facing roles, including executive-level positions in B2B SaaS
• Proven track record of scaling customer success teams in growth-stage startups
• Experience managing product transitions with a focus on adoption and change management
• Hands-on experience with customer success and CRM tools, preferably HubSpot and Planhat
• Analytical mindset with a history of data-driven decision-making and forecasting