Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success to modernize their post-sales operations.

Key Responsibilities

• Identify and implement AI-driven solutions to enhance customer experience and departmental efficiency
• Own retention performance and drive alignment with sales for renewal forecasting and expansion
• Provide strategic leadership across tech support, implementation, and customer success teams

Required Qualifications

• Hands-on experience with AI and technology to improve team efficiency in B2B SaaS
• Proven leadership in customer success or account management
• Track record of success in high-growth startup environments
• Deep understanding of customer success metrics and data-driven strategy development
• Experience managing multi-departmental structures