Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success to join a high-growth technology organization operating in the B2B SaaS space.

Key Responsibilities

• Lead and own the full customer lifecycle on a global scale, ensuring a consistent and premium experience across all regions
• Oversee inbound and outbound sales motions while driving strong, repeatable handoffs into onboarding and customer success teams
• Partner closely with Customer Success, Onboarding, and Global Support to deliver a seamless, white-glove experience for customers

Required Qualifications

• 8-10+ years of leadership experience within a technology or SaaS environment
• Proven success managing and developing globally distributed teams
• Strong cross-functional partnership experience with Sales, Customer Success, Onboarding, and Support organizations
• Background in high-growth, evolving, or transformational business environments
• Decisive, adaptable, action-oriented leadership style comfortable operating with ambiguity