Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success to join a high-growth technology organization operating in the B2B SaaS space.

Key Responsibilities

• Lead and manage the full customer lifecycle globally, ensuring a consistent experience across all regions
• Oversee sales motions and ensure effective handoffs to onboarding and customer success teams
• Collaborate with Customer Success, Onboarding, and Global Support to provide a seamless customer experience

Required Qualifications

• 8-10+ years of leadership experience in a technology or SaaS environment
• Proven success in managing and developing globally distributed teams
• Experience in cross-functional partnerships with Sales, Customer Success, Onboarding, and Support
• Background in high-growth or transformational business environments
• Decisive and adaptable leadership style, comfortable with ambiguity