Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Global Customer Success.

Key Responsibilities

• Champion the customer experience as a strategic priority, ensuring AI-driven innovations deepen trust and accelerate value
• Architect the global Customer Success strategy, leveraging technology to support revenue growth
• Drive onboarding, adoption, and retention activities while identifying opportunities for cross-sell and up-sell

Required Qualifications

• 10+ years of experience as a "Change Agent" in high-growth B2B SaaS environments
• Experience with modern Customer Success platforms and AI-driven support tools
• Proven success in driving Net Revenue Retention (NRR) and lifetime value in recurring revenue models
• Experience leading diverse teams across multiple time zones and understanding global HR compliance
• Ability to collaborate effectively with Product, Sales, and Finance teams