Vice President of Customer Success

Job Summary

A company is looking for a Vice President, Customer Success & Service Delivery.

Key Responsibilities

• Develop and lead the end-to-end Customer Success and Service Delivery strategy
• Ensure seamless transitions across Sales, Implementation, and Service Delivery functions
• Build scalable processes to support growth while delivering a high-touch customer experience

Required Qualifications

• Proven experience managing recurring revenue portfolios and driving retention
• Demonstrated ability to support diverse customer environments across defense, government, and commercial sectors
• Strong history of cross-functional collaboration with Sales, Product, Engineering, and Operations
• Experience with CRM and customer lifecycle platforms (e.g., Salesforce)
• Active security clearance or the ability to obtain one

Education

• Bachelor's degree in Engineering, Telecommunications, Business, or a related field

Experience

• 15+ years of experience in the satellite communications industry
• 10+ years of leadership experience in Customer Success, Service Delivery, Solution Engineering, or Technical Support