Vice President of Customer Success

Job Summary

Responsible for the overall health and growth of a strategic customer portfolio, the full-time remote Vice President of Customer Success will manage account delivery functions, oversee executive customer relationships, and ensure successful delivery governance and risk management.

Key responsibilities:

• Own the health, retention, and growth of the strategic customer portfolio while establishing governance processes
• Build and maintain executive-level relationships with customers and lead strategic discussions on business priorities
• Partner with Delivery Leadership and Sales teams to identify and mitigate delivery and relationship risks across customer portfolios

Required qualifications:

• 12+ years of experience in enterprise consulting, customer success, or delivery leadership
• Proven experience managing strategic customer relationships within the Salesforce ecosystem
• Experience leading customer-facing delivery or engagement management organizations
• Strong background in escalation management and executive communication
• Active Salesforce certifications and willingness to pursue additional certifications on emerging technologies (preferred)