Vice President of Customer Success

Job Summary

Leading the Customer Success strategy for the Sailthru platform, the remote Vice President of Customer Success will drive retention, expansion, and customer advocacy across a portfolio of enterprise clients while managing a team focused on delivering measurable value through lifecycle marketing and audience growth strategies.

Key responsibilities

• Own retention, expansion, and Net Revenue Retention for the Sailthru Customer Success business
• Drive customer growth by partnering with clients to enhance lifecycle marketing and platform usage
• Lead a team of Customer Success Managers, fostering a culture of performance and customer-centric execution

Required qualifications

• 10-15 years of experience in Customer Success, Account Management, or related client leadership roles
• 5+ years of experience leading Customer Success or account teams in SaaS or digital marketing environments
• University degree in Business, Communications, Marketing, or a relevant field
• Proven track record of driving retention and expansion in enterprise accounts
• Deep understanding of email marketing, lifecycle marketing, and audience engagement strategies