Vice President of Customer Success

Job Summary

Leading a global team of Customer Success professionals, the remote Vice President of Customer Success will drive customer retention, value realization, and business growth through scalable engagement models and cross-functional collaboration.

Key Responsibilities

• Lead and develop a global team of Customer Success leaders and managers
• Drive customer retention, adoption, and expansion opportunities
• Establish scalable engagement strategies across various customer segments

Required Qualifications

• 15+ years of leadership experience in Customer Success, Customer Experience, or SaaS organizations
• 8+ years leading global customer-facing teams through multiple levels of management
• Demonstrated success in driving customer retention and executive engagement
• Experience in building and scaling Customer Success operating models
• Proven ability to lead transformational initiatives and influence stakeholders