Vice President of Customer Success

Job Summary

Reporting to the President & COO, the full-time remote Vice President of Customer Success will build and manage a world-class Customer Success function, focusing on driving successful post-sales deployments, customer retention, and collaboration across the customer journey.

Key Responsibilities

• Set the overall vision and strategic plan for the Customer Success organization, emphasizing post-sales deployments and customer support
• Evaluate opportunities for revenue expansion in collaboration with the sales team
• Work with cross-functional teams to resolve bottlenecks and enhance customer experience through efficient onboarding and implementation

Required Qualifications

• 10+ years of experience in leading customer-facing organizations
• Combined background in pre and post-sales experience
• Strong empathy for customers with a passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Demonstrated desire for continuous learning and improvement