Vice President of Customer Success

Job Summary

Owning the overall health of customer adoption and revenue, the remote Vice President of Customer Success will manage gross and net revenue retention, build expansion pipelines, and serve as a subject matter expert in GRC, while leading a team to ensure customers realize value from the RegScale platform.

Key Responsibilities

• Own and drive GRR, NRR, and logo retention across the customer base
• Build and manage the expansion pipeline, surfacing and closing upsell and cross-sell opportunities
• Establish and monitor customer health metrics to identify risk early and prioritize resources against high-value accounts

Required Qualifications

• 10+ years of experience in customer success, account management, or a related revenue-retention function
• Demonstrated experience working with and expanding enterprise Fortune 1000 accounts
• Proven experience scaling a customer success program at a growing company
• Strong commercial orientation with direct ownership of renewals and expansion revenue
• Bachelor's degree or equivalent practical experience