Vice President of Customer Success
Job Summary
Leading a team of Technical Account Managers and Customer Success professionals, the full-time remote Vice President of Customer Success will oversee the success of major customers, drive business outcomes, and enhance long-term relationships while managing P&L responsibilities.
Key responsibilities
- Define and execute the customer success vision within the Strategic Segment, aligning with company objectives
- Collaborate with Sales, Services, Product, and R&D teams to achieve customer outcomes and foster innovation
- Build and mentor a high-performing team, promoting a culture of accountability and engagement
Required qualifications
- Bachelor's degree in Business, Finance, Technology, or a related field (or equivalent work experience)
- 15+ years of experience in customer service, contact centers, or B2B technology
- 10+ years of experience leading high-performance teams
- Proven experience managing relationships with Fortune 500 brands
- Strong understanding of customer success metrics and KPIs, with a track record of performance improvement
Complete Job Description
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