Vice President of Customer Success
Job Summary
Leading and scaling a global Customer Success organization, the full-time Vice President of Customer Success will drive revenue growth and improve net revenue retention by managing adoption, renewal, and expansion efforts while collaborating closely with cross-functional teams.
Key responsibilities
- Lead and scale a global Customer Success organization across various market segments with tailored coverage models
- Own retention and expansion outcomes, driving industry-leading net revenue retention through proactive account management
- Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to enhance customer feedback and product adoption
Required qualifications
- 10+ years in Customer Success or related revenue leadership roles, with 5+ years leading global CS organizations
- Experience in the security/cybersecurity industry is strongly preferred
- Proven track record managing a CS organization responsible for $100M+ in revenue
- Strong cross-functional collaboration skills with experience partnering with Sales, Product, and Engineering leaders
- Deep fluency in Customer Success operating metrics and systems, including NRR and health scoring
Complete Job Description
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