Vice President of Customer Support

Job Summary

A company is looking for a Vice President of Customer Support.

Key Responsibilities

• Design and execute customer support strategy to enhance satisfaction and retention
• Oversee daily operations and optimize processes for efficient omnichannel support
• Serve as the voice of the customer, advocating for their needs and driving product improvements

Required Qualifications

• 12+ years in customer support or customer success roles within SaaS
• 7+ years in leadership positions managing globally distributed teams
• Strong operational experience with proven ability to drive scale and efficiency
• Bachelor's degree required; MBA or equivalent preferred
• Experience in the restaurant, HR, or financial technology sectors is a plus