Vice President of Customer Support

Job Summary

To build and lead a world-class support organization, the full-time salaried Vice President of Customer Support will set the vision and strategy for support across consumer, B2B, hardware, and the Azure-native API while managing relationships with enterprise customers and Microsoft.

Key responsibilities

• Own the vision and strategy for support and support engineering across all product surfaces
• Build and develop a leadership team for day-to-day support operations and establish a dedicated support-engineering function
• Serve as the executive counterpart for the Microsoft partnership, ensuring exceptional support for enterprise customers

Required qualifications

• 12+ years in customer support or customer experience, with significant senior leadership experience
• Experience managing managers and building a leadership team
• Deep experience in technical, developer, API, or platform support with enterprise SLAs
• Proven executive partnership experience with product and engineering leaders
• Track record of running distributed teams and managing budgetary decisions