Vice President of Customer Support

Job Summary

A company is looking for a Vice President of Product Support to lead global support operations.

Key Responsibilities

• Manage a distributed support organization and deliver proactive support to over 30,000 customers
• Champion service quality and maintain industry-leading customer satisfaction metrics
• Leverage AI to enhance support workflows and ensure operational excellence

Required Qualifications

• 10+ years in enterprise SaaS support leadership, with 5+ years managing global teams
• Experience in multi-product support and high customer satisfaction delivery
• Familiarity with support platforms like Zendesk and Jira Service Management
• Strong financial acumen and experience managing global support budgets
• Proven success in using AI/automation to improve support efficiency