Vice President of Customer Support

Job Summary

A company is looking for a Vice President of Customer Support.

Key Responsibilities

• Define and execute the global support strategy to enhance customer experience and platform reliability
• Oversee the customer support organization, ensuring quality and efficiency in interactions
• Lead the Technical Support team to diagnose complex infrastructure issues and drive continuous improvement

Qualifications

• 15+ years of experience in Customer Support, Technical Support, or Operations, including 5+ years in executive leadership roles
• Proven leadership in IaaS, PaaS, or cloud infrastructure organizations
• Experience in scaling global teams and implementing automation in support workflows
• Strong operational mindset with knowledge of incident management and support analytics
• Experience in Trust & Safety or compliance operations is preferred