Vice President of Customer Support

Job Summary

A company is looking for a Vice President of Customer Support.

Key Responsibilities

• Define and execute the global support strategy aligned with company objectives
• Develop support strategies to maintain high customer satisfaction during growth
• Collaborate with product and engineering leaders to influence product planning and design decisions

Required Qualifications

• College diploma or bachelor's degree in a technology-related field or equivalent work experience
• 15+ years of experience in customer support or related leadership roles within software/SaaS companies
• Proven track record of managing global support organizations across multiple functional domains
• Deep expertise in SaaS platforms, Azure cloud environments, and enterprise software performance management
• Strong understanding of customer business continuity and incident management