Vice President of Customer Support

Job Summary

Leading the development of a world-class support organization, the full-time salaried Vice President of Customer Support will set the vision and strategy for support across consumer, B2B, hardware, and Azure-native API, while managing executive-level relationships and operational excellence.

Key responsibilities

• Own the vision and strategy for support and support engineering across all product surfaces
• Build and develop the leadership team responsible for day-to-day support operations
• Serve as the executive counterpart for the Microsoft partnership, ensuring premium support for enterprise customers

Required qualifications

• 12+ years in customer support or customer experience, with significant senior leadership experience
• Proven track record in managing managers and building leadership teams
• Deep experience in technical, developer, API, or platform support with enterprise SLAs
• Experience running distributed teams and managing budgetary decisions
• Calm and decisive leadership under pressure, with strong communication skills for enterprise-level audiences