Vice President of Customer Support

Job Summary

To support a growing organization, the full-time salaried Vice President of Customer Support will own the strategy and operational execution of a world-class support organization across consumer, B2B, hardware, and Azure-native API, while serving as the executive counterpart for the Microsoft relationship.

Key responsibilities

• Set the vision and strategy for support and support engineering across all product surfaces
• Build and lead a leadership team to manage day-to-day support operations and establish a dedicated support-engineering function
• Serve as the executive counterpart for the Microsoft partnership, ensuring premium support for enterprise customers

Required qualifications

• 12+ years of experience in customer support, support engineering, or customer experience with a focus on leadership roles
• Proven experience in managing managers and building leadership teams within a support organization
• Deep understanding of technical, developer, API, or platform support with enterprise SLAs
• Experience running distributed teams and managing contractor or BPO models at scale
• Strong leadership skills with a track record of calm decision-making under pressure