Vice President of Customer Support

Job Summary

Leading a global customer support organization, the full-time remote Vice President of Customer Support will drive operational excellence, optimize support workflows using AI and data, and serve as the voice of the customer to enhance the overall customer experience.

Key responsibilities

• Build and lead global teams across various support functions, ensuring readiness for new tools and processes
• Design and implement strategies to enhance operational efficiency and customer experience through AI and self-service solutions
• Advocate for customer needs to the Global Leadership Team, providing insights on customer feedback and improvement initiatives

Required qualifications

• 10+ years of leadership experience in Customer Support or related fields
• 8+ years managing global, 24x7 customer support operations
• Proven experience with Tier 1, Tier 2, and Tier 3 support organizations
• Strong financial acumen with experience managing large budgets and vendor partnerships
• Bachelor's degree required; MBA or advanced degree preferred