Vice President of CX Advisory

Job Summary

A company is looking for a Vice President of CX Advisory Services in North America.

Key Responsibilities

• Define and execute the CX Advisory vision and strategy aligned with AI-powered experience orchestration
• Engage with C-level stakeholders to shape AI orchestration strategies and lead customer assessments
• Develop and scale CX Advisory offerings, frameworks, and methodologies globally

Required Qualifications

• 15 or more years of experience in customer experience strategy, management consulting, or digital transformation
• At least 8 years in senior or executive leadership roles
• Proven success in leading large-scale CX, EX, and AI transformation initiatives
• Deep expertise in organizational change management and design thinking methodologies
• Bachelor's degree or equivalent relevant professional experience