Vice President of Member Engagement

Job Summary

As the full-time salaried Vice President of Member Engagement, this remote position will manage the operational strategy for member engagement, overseeing omnichannel member journeys, contact center operations, and the application of advanced analytics and AI to enhance the member experience.

Key responsibilities

• Design and optimize omnichannel member journeys and lead contact center operations
• Direct member outreach across various channels, including phone, SMS, and digital platforms
• Develop enterprise engagement strategies that improve operational performance and member satisfaction

Required qualifications

• 12+ years of progressive leadership experience in healthcare operations or member engagement, with at least 5 years in executive roles
• Experience leading enterprise contact center and vendor operations
• Expertise in healthcare operations, particularly in Medicare Advantage or managed care
• Strong background in analytics and engagement technology, including AI-enabled solutions
• Proven track record of leading operational transformation initiatives