Vice President of Member Experience

Job Summary

A company is looking for a VP of Member Experience to architect and optimize the member journey for B2B technology executives.

Key Responsibilities

• Design and build the end-to-end member journey across critical stages from discovery to referral
• Lead and enhance core member experience programs including Community Ambassadors, Pavilion University, Small Councils, and Slack engagement
• Analyze member data to drive decisions and champion cross-functional alignment with Marketing and Sales & Success teams

Required Qualifications

• 10+ years of experience in member/customer experience or community management, with at least 5 years in senior leadership
• Proven track record of successful member journey transformations in membership organizations or B2B SaaS
• Strong operational background with skills in building scalable processes and optimizing workflows
• Experience in data-informed decision making using engagement metrics and retention data
• Familiarity with community platforms and member engagement tools is preferred