Vice President of Navigation Services

Job Summary

Vice President of Navigation Services is a full-time position responsible for leading navigation, advocacy, and customer service operations, ensuring effective member engagement and operational performance.

Key Responsibilities

• Lead navigation, advocacy, and customer service operations across multiple programs and clients
• Oversee operational performance, member experience, and service delivery across member-facing teams
• Serve as operational leader in client meetings, representing navigation and member services performance

Required Qualifications

• 10+ years of experience in healthcare navigation, advocacy, or member services programs
• Experience leading large teams and multiple managers
• Strong operational leadership and performance management experience
• Experience improving engagement and operational performance
• Understanding of healthcare benefits and care navigation workflows preferred