Vice President of Operations

Job Summary

A company is looking for a Vice President of Service Delivery & Operations.

Key Responsibilities

• Lead and develop a globally dispersed service delivery organization of 250+ employees, ensuring consistent performance across regions
• Own end-to-end service delivery for over $15M in annual revenue, focusing on profitability, efficiency, and quality
• Drive continuous improvement initiatives and operational leadership to enhance efficiency and profitability

Qualifications

• Bachelor's degree in business, management, social/behavioral sciences or related field; Master's preferred
• 8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting or professional services
• Experience managing large teams of 100+ and overseeing P&L responsibilities
• Exceptional analytical skills with advanced proficiency in Microsoft Excel
• Strong background in operational excellence, including Lean, Agile, or Six Sigma methodologies