Vice President of Operations
Job Summary
To enhance service performance across Underwriting Operations, the full-time remote Vice President of Operations Service Management will establish a service management operating model, drive accountability, and lead issue resolution within the enterprise.
Key Responsibilities
- Establish the Service Management Operating Model, defining service taxonomy and escalation workflows
- Drive Service Performance & Accountability by managing SLAs and KPIs, ensuring functional leaders are held accountable
- Lead Service Issue Resolution and Root Cause Discipline, overseeing governance and ensuring timely resolution of service issues
Required Qualifications
- 10-15+ years of experience in operations, service management, or operational excellence
- Proven track record in driving enterprise-level performance improvement across Operations, IT, and Business environments
- Demonstrated success in SLA/KPI design and performance management
- Experience with incident/service management and root cause analysis
- Strong capabilities in enterprise prioritization and cross-functional leadership
Complete Job Description
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