Vice President of Professional Services
Job Summary
Leading the organization responsible for the customer journey, the full-time salaried Vice President of Professional Services will manage onboarding, adoption, renewals, and expansion efforts while building and scaling a diverse team to enhance customer value and retention.
Key responsibilities
- Own post-sales strategy and outcomes, focusing on onboarding, adoption, renewals, and expansion
- Lead and scale a team of Customer Success Managers, Enterprise Architects, and Technical Engagement Managers
- Drive value realization for customers, ensuring quick transition from deployment to production usage
Required qualifications
- 8+ years of experience in Customer Success or related revenue leadership roles, with 3-5 years managing teams
- Experience in enterprise infrastructure or data platforms, with a strong understanding of technical concepts
- Proven track record of improving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) in a B2B SaaS environment
- Experience building a postsales function from a scaling stage, including defining segmentation and health scoring
- Strong cross-functional collaboration skills, particularly with Sales, Product, and Engineering leadership
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
