Vice President of Resolution Services

Job Summary

A company is looking for a VP, Resolution Services.

Key Responsibilities

• Lead and oversee service delivery across Customer Service and Resolution Center functions to achieve high customer satisfaction
• Collaborate with cross-functional teams to align operations, support onboarding, and drive revenue growth
• Build and inspire a high-performing leadership team while promoting a culture of accountability and continuous improvement

Required Qualifications

• Bachelor's degree required; advanced degree (MBA or related field) strongly preferred
• 12-15+ years of progressive leadership experience in managed services or IT services
• Proven executive-level experience within a Senior Managed Services Provider or similar recurring revenue model
• Deep expertise in ITIL frameworks and modern service management practices
• Strong experience in aligning cross-functional teams to enable growth and long-term customer success