Vice President of Service Delivery

Job Summary

A company is looking for a VP, Service Delivery.

Key Responsibilities

• Lead the Service Delivery operations team to enhance operational efficiency and client experience
• Manage vendor relationships, contract and SLA management, and strategic planning
• Develop and maintain relationships with stakeholders while supporting the sales team in service delivery configurations

Required Qualifications

• A minimum of 10 years of leadership experience in a Travel Management Company
• 5+ years of experience in process improvement and contact center management
• Strong knowledge of ACD Technology, Workforce Management Systems, and GDS systems
• Demonstrated strategic planning and leadership skills
• Proven ability to manage change and build effective teams