Vice President of Service Delivery

Job Summary

A company is looking for a VP of Service Delivery.

Key Responsibilities

• Lead the Service Delivery operations team to enhance operational efficiency and effectiveness
• Develop service strategies and optimize client experience while managing issue resolution
• Collaborate across departments to ensure seamless service delivery and support sales initiatives

Required Qualifications

• Minimum of 10 years of leadership experience in a Travel Management Company
• 5+ years of experience in process improvement and contact center management
• Strong knowledge of ACD Technology, Workforce Management Systems, and GDS systems
• Proven ability in strategic planning, financial modeling, and workforce optimization
• Demonstrated leadership skills with a track record of managing change and exceeding budget objectives