Vice President of Service Delivery
Job Summary
Leading the Service Delivery organization, the full-time Vice President of Service Delivery will oversee project execution and operational excellence for customer implementations, ensuring alignment across multiple departments while working remotely.
Key responsibilities
- Provide strategic leadership across Project Delivery and Construction, ensuring efficient and timely customer implementations
- Establish standardized operating procedures and performance expectations to drive operational excellence and continuous improvement
- Align Service Delivery with Sales, Engineering, and other functions, resolving cross-functional issues and enhancing customer experience
Required qualifications
- Bachelor's degree in Business Administration, Engineering, Telecommunications, Construction Management, or a related field preferred
- 10+ years of progressive operational leadership experience within telecommunications, ISP, or a related industry
- Experience leading multiple operational functions through directors and managers
- Proven success in improving operational processes and driving accountability across cross-functional teams
- Strong understanding of project execution, operational governance, and performance management
Complete Job Description
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