Vice President of Service Excellence

Job Summary

A company is looking for a Vice President, Global Service Excellence & Transformation.

Key Responsibilities

• Elevate service quality and operational consistency using business intelligence and analytics
• Lead the transformation of the services model to a scalable, SaaS-aligned operating model
• Co-lead change initiatives to ensure stakeholder engagement and adoption across the enterprise

Required Qualifications

• 15+ years of leadership experience in global services, particularly in software/SaaS or healthcare
• Proven success in leading large-scale service transformations and enterprise modernization
• Experience with business intelligence and performance management systems
• Strong background in lean principles and scalable service delivery models
• Ability to build cross-functional alignment and translate strategy into measurable results