Vice President of Services

Job Summary

A company is looking for a Vice President of Services and Support.

Key Responsibilities

• Build and mentor a high-performing global team while fostering a culture of accountability and customer-centricity
• Develop and execute a global strategy for implementation and support aligned with company growth goals
• Oversee global software services projects, ensuring timely delivery and customer satisfaction

Required Qualifications

• 10+ years of experience in software implementation, customer support, or professional services, with at least 5 years in a senior leadership role
• Proven ability to scale post-sales operations in a growth-oriented SaaS or enterprise software environment
• Strong strategic planning and execution skills, with experience managing departmental budgets and vendor relationships
• Deep expertise in implementation frameworks and customer success methodologies
• Bachelor's degree in Business, Computer Science, or related field plus 10+ years of experience; OR 15+ years of related working experience