Vice President of Success Management

Job Summary

A company is looking for a Vice President of Success Management to lead their Success Management team and drive customer success.

Key Responsibilities

• Provide strategic direction and leadership to the Success Management team, promoting a culture of excellence and continuous improvement
• Define key performance indicators and implement strategies to maximize customer retention and satisfaction
• Build relationships with key customers and serve as an executive sponsor for strategic accounts

Required Qualifications

• Bachelor's degree in Education or related field; master's degree preferred
• Minimum of 10 years of experience in customer success management, with experience leading large remote teams
• Deep understanding of the education industry and customer success factors in this space
• Experience with professional learning and the Science of Reading is strongly preferred
• Analytical mindset with the ability to leverage data for decision-making and improvement