Vice President of Support
Job Summary
To support a growing organization, the full-time remote Vice President of Support will own the product support function, build operational capabilities for new business expansions, and proactively address customer issues while leading a high-performing team.
Key responsibilities
- Set the strategy and vision for product support across hardware and software ecosystems, defining key metrics and building necessary infrastructure
- Design and establish operational frameworks for contact center operations, including call routing and escalation protocols
- Utilize data to anticipate issues and implement proactive measures, establishing monitoring systems for early detection
Required qualifications
- 10+ years in Customer Service or Contact Center Operations, with 5+ years in a senior leadership role
- Experience in building and leading support operations at a world-class company integrating hardware and software
- Proven track record of implementing AI and automation in support workflows
- Strong strategic instincts with the ability to drive transformation using data insights
- Experience in both start-up and large multinational environments
Complete Job Description
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