Vice President of Support Operations

Job Summary

A company is looking for a Vice President of Support Operations.

Key Responsibilities

• Lead NOC, Contact Center, and Enterprise Support operations while developing strategic vision for support aligned with company growth
• Implement AI-driven operations and automation to enhance incident response and service performance
• Drive continuous improvement in support performance and customer satisfaction through established KPIs and operational excellence

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field required; MBA or advanced degree preferred
• 10+ years of experience in technical support, service operations, or IT operations
• 5+ years in senior leadership roles managing large operational teams
• Experience with automation platforms, AIOps solutions, or AI-enabled support operations
• Experience in managed services, telecommunications, SaaS, or enterprise IT environments strongly preferred