Vice President of Support Operations

Job Summary

A company is looking for a Vice President of Support Operations.

Key Responsibilities

• Lead NOC, Contact Center, and Enterprise Support operations while ensuring operational alignment and service excellence
• Drive the adoption of AI-driven operations and implement automation strategies to enhance service performance
• Build and mentor high-performing teams, fostering a culture of innovation and accountability

Required Qualifications, Training, and Education

• Bachelor's degree in Information Technology, Computer Science, Business, or related field required
• MBA or advanced degree preferred
• 10+ years of experience in technical support, service operations, or IT operations
• 5+ years in senior leadership roles managing large operational teams
• Experience with automation platforms, AIOps solutions, or AI-enabled support operations