Vice President of Technical Success

Job Summary

A company is looking for a VP, Technical Success Strategic Accounts.

Key Responsibilities

• Own the Strategic Accounts NRR and GRR targets, ensuring retention and revenue health
• Build and maintain peer-level relationships with C-suite executives across strategic accounts
• Lead a team of Directors and Principal TSMs, focusing on performance and development

Required Qualifications

• 12+ years in post-sales customer-facing leadership roles in SaaS or enterprise technology
• 5+ years in a VP-level or equivalent senior leadership role with accountability for strategic accounts
• Proven track record of building C-suite relationships in enterprise accounts
• Experience leading through Directors and developing talent for senior roles
• Deep familiarity with the post-sales economics of high-ARR named accounts programs