Video Game Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Jun 27, 2025

Job Category: Customer Service

Employment Status: Permanent, Independent Contractor

Employer Type: Staffing Agency

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Video Game Customer Support Specialist fluent in Japanese.

Key Responsibilities

Handle account and platform level tickets, providing general troubleshooting support
Respond to high volume player inquiries while maintaining productivity and quality metrics
Tag Zendesk tickets accurately for reporting and assist in cross-training for other support areas

Required Qualifications

Customer support experience in a technology, e-commerce, or gaming company
Previous experience in email or online customer support for software
Familiarity with online ticketing systems, preferably Zendesk
Strong writing skills that are customer-friendly and grammatically correct
Video gaming experience is preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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