Video Game Support Specialist

Job Summary

A company is looking for a Video Game Customer Support Specialist to provide email support in a fast-paced environment.

Key Responsibilities

• Handle account and platform level tickets, providing troubleshooting and information on promotional opportunities
• Respond to players in a high-volume environment while maintaining productivity and quality metrics
• Tag Zendesk tickets accurately for reporting and assist in cross-training for various support queues

Required Qualifications

• Customer support experience at a technology, e-commerce, or game company
• Previous email or online customer support experience; call center experience is not applicable
• Experience with online ticketing systems, specifically Zendesk
• Strong writing skills that are customer-friendly and grammatically correct
• Video gaming experience is strongly preferred