Viewer Experience Advocate

Job Summary

Joining the dynamic Viewer Experience team, the full-time Viewer Experience Advocate will provide exceptional support to viewers by addressing technical queries, recommending products, and enhancing the overall streaming experience in a fully remote capacity.

Key responsibilities

• Assist viewers via phone and chat with account management, billing queries, content questions, and navigation of the site and applications
• Make product recommendations during each viewer interaction to enhance customer satisfaction
• Perform other duties as assigned to support the Viewer Experience team

Required qualifications

• High school diploma or GED with at least one year of customer service experience
• A dedicated home work environment free from distractions
• Reliable home internet service meeting the specified network requirements (50 mbps download / 25 mbps upload)