Viewer Experience Advocate

Job Summary

To provide exceptional viewer support, the full-time Viewer Experience Advocate will diagnose and resolve common PC and home network errors while working remotely and ensuring a high standard of communication in both English and Spanish.

Key responsibilities

• Diagnose and resolve technical issues related to PC and home networks for viewers
• Utilize various digital communication channels to deliver prompt and accurate information
• Maintain productivity and availability for viewer support, including working holidays and weekends

Required qualifications

• Proficiency in Windows Operating Systems and Microsoft Office Suite (Excel, Word)
• Strong written communication skills with high standards of grammar and punctuation in English and Spanish
• Familiarity with digital streaming services and devices
• Robust time management skills to align with department productivity standards
• Dependable access to transportation for potential work-related needs