VIP Account Manager

Job Summary

Managing relationships with VIP clients, the full-time VIP Account Manager will serve as the primary contact for high-value accounts, providing personalized service and proactive communication while working remotely.

Key responsibilities

• Manage and maintain relationships with VIP/high-value clients
• Monitor client activity and performance metrics to identify upselling and cross-selling opportunities
• Coordinate with internal departments to handle escalations and complex client issues efficiently

Required qualifications

• Fluency in Spanish (mandatory)
• Upper-Intermediate to Advanced command of English (written and spoken)
• Previous experience as an Account Manager, VIP Manager, or in a similar role
• Experience in iGaming, fintech, or online services (preferred)
• An analytical mindset with the ability to interpret client data