VIP Customer Support Specialist

Job Summary

A company is looking for a VIP Customer Support Representative.

Key Responsibilities

• Analyze chats, emails, and calls processed by VIP Customer Support Agents and Account Managers
• Provide personalized, high-quality support to VIP customers across multiple brands
• Act as the main point of contact for assigned high-value clients and handle inquiries and escalations

Required Qualifications

• 0.5+ years of experience in customer support, preferably in iGaming or VIP support
• Intermediate English proficiency; Advanced proficiency in Spanish and Brazilian Portuguese
• Knowledge of sales principles and methods
• Able to maintain customer confidentiality